Frequently Asked Questions
Everything you need to know about finding your dream gown with Loved Twice Bridal.
What is the condition of your wedding gowns?
We specialize in luxury designer samples and pre-loved gowns. Each dress undergoes a rigorous quality inspection to ensure it meets our high standards for condition and authenticity before being listed.
How do I determine my size for a specific dress?
Bridal sizing runs smaller than street wear. We provide exact measurements for every gown in the product description. We recommend comparing your bust, waist, and hip measurements to those listed to ensure the best fit.
What is your return policy?
To maintain the integrity of our designer gowns, all sales are final. We encourage you to reach out to our bridal stylists with any questions regarding fit or condition before completing your purchase.
How long does shipping take?
Orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days depending on your location. Signature confirmation is required for all gown deliveries.
Do you offer alterations?
We do not provide in-house alterations. However, we can provide recommendations for expert bridal tailors who are experienced in working with high-end designer fabrics and delicate lace.
Can I see more photos of a gown before purchasing?
Yes, we are happy to provide additional photos or videos of any gown upon request. Please contact our support team with the name of the dress you are interested in.